Terms of Service

Terms and conditions for using the LudusVibe platform

This is an English translation provided for convenience. If there is any difference, the Serbian version prevails.

Last updated: October 15, 2026.

Product details

Details about the product, its content, purpose and other information can be found in the text on the product page itself.

Seller and payments

LudusVibe memberships are sold by Polar Software, Inc. (Delaware, USA; polar.sh), as the authorized reseller and seller of record (Merchant of Record). The buyer enters into the purchase and payment contract for the membership with Polar, which charges the price, issues the invoice, calculates and pays tax where required and handles refunds. Polar's buyer terms apply to the purchase.

Miloš Stevanović PR Računarsko programiranje Ludus Digital Beograd is the author and supplier of the platform's content. It grants the buyer the right to use the content and provides access to the platform once Polar confirms the payment, in accordance with these Terms.

Questions about payments, invoices and refunds are handled by Polar; for questions about the content and access to the platform, the buyer contacts us at [email protected]. Nothing in these Terms limits the rights a consumer has under the mandatory laws of their country of residence.

Payment methods

New memberships (monthly and yearly) are paid by card on Polar's checkout page. Card details are never available to the platform's internal system.

Memberships purchased earlier through the electronic payment system of Raiffeisen Bank a.d. Beograd (Visa, MasterCard, Maestro, DinaCard) continue to be charged through that system. Those transactions are protected by the SSL protocol and 3D Secure technology (Visa Secure and MasterCard Identity Check), and payment processing is handled entirely by Raiffeisen Bank.

By making a purchase on this platform, you confirm that you are familiar with the general terms of purchase.

Currency conversion statement

Payments made through Polar are charged in the currency shown on the checkout page (RSD or EUR). If your card is linked to an account in another currency, the conversion is done by your card-issuing bank, so the charged amount may differ slightly from the price shown.

Payments processed by Raiffeisen Bank are made in Serbian Dinars (RSD). If the price is displayed in another currency, the conversion is performed at the exchange rate of the National Bank of Serbia (NBS) and the card associations at the time of transaction. The cardholder will be charged in the currency of the account to which their card is linked. As a result of currency conversion, the charged amount may differ slightly from the price shown on the website.

Access to the platform

Access to the Ludus Vibe platform is granted automatically right after a successful payment. A payment confirmation and invoice are sent automatically to the buyer's email address (for payments made through Polar, Polar sends them). If you run into any problems, please contact support at [email protected].

Renewal and cancellation

The monthly membership renews automatically every month and the yearly membership every year, charged to the card you entered at purchase. You can cancel anytime on the Billing page in your account. After you cancel, access lasts until the end of the period you paid for and no new charge is made.

Order specification

Before completing a purchase, the user is clearly shown an order specification containing: the name of the service, the membership period, the price and the total amount to be paid in the charged currency (RSD or EUR). The user is required to confirm that the details are correct before paying.

Guarantee and complaints policy

If you're not happy with the platform, you can request a full refund within 14 days of your first payment by emailing [email protected].

Users may file a complaint within 15 days of starting to use the platform. Complaints are submitted by email to [email protected] and should include: first and last name, email address, order number and a description of the problem.

You can expect a response to your complaint within 7 business days. Depending on the nature of the problem, we offer the following options: a replacement of the product or a refund to the original payment method. Refunds for payments made through Polar are issued through Polar.

Intellectual property

We ask buyers not to share access to the Ludus Vibe platform, or its content and recordings, with other people. All content on the platform is protected by copyright and is the property of Miloš Stevanović PR Računarsko programiranje Ludus Digital Beograd.

Customer privacy

Users' personal data is stored and processed in accordance with the Law on Personal Data Protection of the Republic of Serbia and our Privacy Policy. Users have the right to change, supplement or request the deletion of their personal data at any time. Access to user data is limited to people who have a legitimate business need for it.

Privacy statement

We are committed to collecting only the personal data that is necessary to provide the service. Users can manage their communication with us at any time, including unsubscribing from mailing lists. All employees and business partners are required to respect user privacy and are responsible for using data only for legitimate business purposes.

Protection of confidential transaction data

For payments made through Polar, card details are processed by Polar and its payment processor. For memberships charged through Raiffeisen Bank, Raiffeisen Bank a.d. Beograd is responsible for transaction security and the protection of card details. All transactions take place over an encrypted connection. Users' card details are never available to the platform's internal system.

VAT statement

Miloš Stevanović PR Računarsko programiranje Ludus Digital Beograd is not registered for VAT. For payments made through Polar, Polar as the seller calculates sales tax (VAT) where required in the buyer's country.